Government Utility Relief Payments 2020

Federal Government Grants

The Australian Federal Government has launched two grant programs to help businesses fund projects that will make them more energy efficient. Please refer to our fact sheets below for more information:

State-by-State Overview

The NSW, SA, VIC, WA, ACT and QLD Governments have launched relief packages that can help small to medium businesses impacted by COVID-19 to reduce their energy costs.

Eligibility criteria, deadlines and application process for the relief packages differ by state so please refer to your relevant state below:


Businesses in NSW

  • A fact sheet with details about the Small Business COVID-19 Support grant, including eligibility criteria, what you need to apply and auditing requirements can be found here
  • Guidelines for the grant can be found here
  • Terms and conditions for the grant can be found here
  • Apply online by following the instructions here


Businesses in SA

    • Register your interest for the SA COVID-19 Small Business Grant program here
    • You will receive an email when the application process opens. Applications for the grant will open shortly and will be available until 1 June 2020.
    • A fact sheet with details about the SA government grant, including eligibility criteria, can be found here
    • Further information about support for SA businesses impacted by COVID-19 can be found here


    Businesses in VIC

    • Eligible small businesses can apply for a one-off $10,000 grant. Eligibility criteria and the application process can be accessed here
    • Guidelines for the Victorian $10,000 business grant can be found here
    • FAQ's related to this grant for small businesses can be found here
    • A fact sheet with all the details including eligibility criteria, information on the Business Support Fund and how to apply for the grant, can be found here
    • Businesses that are not eligible for this grant may still be eligible for other support in the Victorian Government's Economic Survival Package or other schemes provided by the Commonwealth Government or your local council


    Businesses in WA

    • Small and medium businesses with an annual Australian Taxable Wage between $1 million and $4 million are eligible for a one-off grant of $17,500
    • Grants will automatically be paid from July 2020 so businesses don't need to apply for it
    • A one-off credit of $2,500 is also available for Synergy and Horizon Power customers that consume less than 50 megawatt hours (MWh) per annum
    • A fact sheet with details on WA's COVID-19 relief package for businesses can be found here
    • Further information on how the WA government is supporting businesses can be found here


    Businesses in ACT

    • Small businesses that consume less than 100 megawatts (MWh) per annum will receive a $750 rebate on their electricity bill
    • This rebate will be automatically applied to their electricity bill around June or July 2020, and will apply regardless of whether customers are on standing or market offers
    • Further information on the support provided by the ACT government for businesses can be accessed here


    Businesses in QLD

    • Apply for the QLD Government Utility Relief Payments using the below forms and submit it to your energy retailer before 24th April 2020

    511_2020 Application for Utility Relief Payment (Residential) for Embedded Networks

    514_2020 Application for Utility Relief Payment (SMB) for Embedded Networks

    516_2020 Application for Utility Relief Supplemental Payment (SMB) for Embedded Networks


    Further information on the QLD Government Utility Relief Payments can be found in the below FAQ's:

    Information for Households and Small Businesses

    What is the Queensland Government’s utility relief package?
    What makes up the household relief package?
    What is the Asset Ownership Dividend?
    Who is eligible to receive the household rebate?
    What businesses will receive the rebate?
    Why are the rebates only being paid on accounts active on 30 April 2020?
    I opened my account after 30 April 2020. What do I do?
    When will Queenslanders start to receive the utility rebate?
    Why isn’t the household utility rebate being applied to my water bill?
    How do I know I received the rebate?
    Will the utility rebate affect any other rebates/concessions?
    My account is currently in credit. Do I still get a utility rebate?
    Will the utility rebate affect my solar feed-in tariff?
    My next bill is due soon, do I need to pay this in full?
    I am currently overdue on my most recent electricity bill. Am I still eligible to receive the rebate?
    I am currently on a payment plan. Will I still receive the rebate?
    I live in a community that uses Card Operated Meters for my power. How will I get the rebate?
    I have a granny flat that shares a single connection – will I get two rebates?
    Electricity is included in my rent so I don’t get a separate electricity bill. Do I still get the utility rebate?
    What if I am a landlord that pays my tenant’s water bill (access, usage charges or both), but they have their own electricity account?



    Information for Embedded Network customers

    I receive my electricity bill from a body corporate, site manager or a utility billing company. Will I still get the rebate?
    I own/operate an embedded electricity network. What do I need to do?



    Additional Information for Retailers/Embedded Network Operators

    How will retailers receive payment for providing the rebate to customers?
    How will embedded network operators receive payment for providing the rebate to residents and small business tenants?
    What if an embedded network operator submits an incomplete application form?
    What if a customer closes his/her account after the rebate has been applied to the bill? What happens if their final bill is in credit?
    If a customer switches to a different retailer on 30 April 2020, which retailer would be responsible for processing the grant?
    What if a customer moves house or premises after 30 April 2020?
    Will there still be a $50 Asset Ownership Dividend payment in the second half of 2020, as previously announced?
    What if a customer is a sole trader and operating a business from home?
    What if a sole trader is operating a business from home and is on a residential tariff?
    What if a sole trader on a residential tariff is in an embedded network?
    What if a small business has multiple sites under a consolidated account, or aggregates their load at the retailer contract level?