Embedded network operators are asked to notify their retailer by 25 April 2020 of the number of eligible residences or small business tenants they expect to have in their embedded network as at 30 April 2020, using the relevant form - Form 511 (for residential) and Form 514 (for small business). Early lodgement will assist retailers to credit accounts in a timely manner.
Embedded network operators will receive a bulk payment from their retailer as a credit on their account, i.e. $200 x number of occupied households, and/or $500 x number of small business tenants. Embedded network operators must then provide the full $200 and/or $500 rebate to all eligible residents/tenants on their next electricity bill/invoice.
The department recognises that, in some cases, following the lodgement of claims by the embedded network operator to the retailer by 25 April 2020, there may a small number of changes in the number of active residential or small business accounts on 30 April 2020. Where this situation arises, embedded network operators are requested to notify their retailer and submit a reconciliation claim using the same Form 511 or Form 514.
Information provided on the reconciliation claim should identify only the reconciliation numbers, i.e. the number of residences or small business tenants for which a claim was initially made, but were actually unoccupied on 30 April 2020, or the number of residences or small business tenants not included in the initial claim, but were occupied on
30 April 2020. A statement should be included on the Form 511 or Form 514 clearly identifying that the claim is for additional rebates, or is for the return of excess rebates received. Retailers will need to critically assess information on any reconciliation claim, and apply relevant adjustments to the next bill.
Embedded network operators will need to use Form 516 (attached) to claim for any additional $300 supplemental relief payments made to any residential customers within their embedded network who received $200 (because they are on a residential tariff) but identify as being a sole trader and therefore are eligible to receive the $500 small business rebate amount.
The relevant forms can be downloaded from the Department of Communities, Disability Services and Seniors web site: https://www.communities.qld.gov.au/community/queensland-government-concessions/information-retailers-service-providers